Returns & refunds.

Cannabis products

For safety and compliance reasons, cannabis products cannot be returned once they have left the premises, other than where the law provides otherwise or where the product is:

• Faulty — for example a vape that does not draw, or a seal that failed.
• Damaged on arrival.
• Not what was ordered — wrong product, wrong size, wrong quantity.

Tell us within a reasonable period, keep the product in its original packaging, and keep the batch label. We will replace the product or refund it, at your choice.

Accessories

Unused and unopened accessories may be returned within 30 days for a full refund. Anything that has been used, or opened where a seal exists, cannot be returned for hygiene reasons.

Refunds

• Refunds go back to the original payment method.
• Allow the normal processing time for your bank or wallet provider after we confirm.
• Where only part of an order is returned, taxes and excise on the returned lines are refunded with them.
• A delivery charge is refunded when the whole order is returned as faulty or wrong.

Cancelling an order

You can cancel any order that has not yet been dispatched or collected, in your account or by contacting us.

Your statutory rights

Nothing here affects your statutory rights, which apply in addition to this policy.